Information we collect
- Details you send us — name, company, email, phone, location and message content — when you enquire, apply as a dealer or place an order.
- Order information such as delivery address and purchase history. Payment details are handled by our payment processor and are not stored by us.
- Basic technical data like browser type, pages visited and approximate location, collected to keep the site secure and working well.
How we use it
- To answer enquiries and assess dealer applications.
- To process, ship and support orders.
- To connect homeowners with an authorised dealer when requested.
- To send product or program updates if you've asked to receive them.
Sharing
We don't sell personal information. We share it only with service providers who help us run the business (freight carriers, payment processors, email and hosting providers), with an authorised dealer when you ask us to, or when required by law.
Cookies
This site uses only the cookies needed to function. If we add analytics or marketing cookies, this policy will be updated and you'll be given a choice where required.
Retention and security
We keep information only as long as needed for the purposes above or to meet legal obligations, and protect it with reasonable technical and organisational measures.
Your rights
Depending on where you live, you may request access to, correction of, or deletion of your personal information. Email sales@hearthframefireplaces.com and we'll respond within the time required by law.